Hope your enjoying the holidays.
Unfortuantely for me www.ONE.com have been the centre of attention in my Christmas Holidays. Rather than enjoying family time I have spent 6 days with these muppets trying to rectify one of my websites which is hosted by them. I say one of my websites as I have 17 hosted by these idiots.
It all started on Thursday 20th December 2018 when they released a new version of their web builder. I use web builder for convenience and add coding myself. So up until this point my website was working fine until I accessed the new web builder only to find my components had been moved around. I contacted them via their chat service only to be asked to re-publish my website with the components moved around, which as you can imagine I refused to do. The following day I go on my live version of my website as someone notified me my website was messed up and low and behold to my horror my website was all over the place.
I then checked the last update via backup and restore and found someone from one.com had gone ahead and published my website without my permission causing my website to break.
I have spent over 6 hours in chat and have spent several hours rectifying my website www.startbrand.co.uk which is still not working properly as it does not show in mobile view. According to them one of my codes is not compatible, yet I have the same code on www.ukwebsitedesigners.co.uk and on www.cymrumarketing.com so they are full of proverbial shit.
By coincidence the company was sold the same day as the web builder update.
Not only was www.startbrand.co.uk affected by this change all the components on all my other websites have been moved around, some slightly but some are a lot. Meaning I have to spend hours again trying to rectify the issues on all the websites.
As soon as my solicitor is back in work I will be taking legal action against this company.
Watch this space and avoid using this company at all costs.