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Domain Registrar 1&1

DOMAIN BROKERSPosted by CHIEF APP & WEB DEVELOPER Wed, February 21, 2018 15:51:20 - Awful company DO NOT USE

My first encounter I bought a domain name the money was taken and was showing in my bank as pending. I then get an email a day or so later from them saying there is a problem with the transaction and I have to pay them for the domain. I explained it was pending and proved it, so they apologized.

My second encounter I get a sales rep ringing me saying he will give me a special offer of 99p per month for a website and a free domain so I agreed I asked what domain extentions am I allowed to register and his exact words look on 1&1 to see which ones are available. So I go to register a domain and the system says its not available, yet when I check to see if I can buy it outright it is allowing me. So I phone them up and they explain I cannot have gtld extentions so I ask to have a discount if I was to buy it outright and then point it to the done for your ready made website and the and the billing team agree but then there is another problem they cannot register the domain for just one year as the system won't allow it. So I cancel the web design. Feeling upset and speaking to too many people I was now running a risk of loosing a high value domain name so I bought it and asked them to reinstate the web design platform as I wanted to try it out. So I gave them a second chance.

So a few days ago I buy some more domains and they seem to be going through, move on to today I check my bank and another amount is going out of my account for the same amount I phone them and they say the first amount was an authorization to may sure there was enough money on my account and todays amount is for the actual transaction. They said that I had to contact my bank to get the authorization amount back on to my account today without waiting for the pending cycle to clear, which can take anything up to 7 days. I phoned my bank and they said 1&1 should have given me a transaction code to give then which they did not so I am left to wait for the cycle to clear. Imagine buing £100 worth of domains and them taking out an authorization amount for £100 and a few days later they take out the actual transaction. You are then down by £100 for 7 days. So your bank statement has now a pending amount of £200 going out.

Furthermore I have not been spammed so much as I have been since using 1&1, they say they do not share your information with anyone, but I have had up to 20 calls a day from web designers offering me their services as thy have noticed I have a newly registered domain names They must be affiliated with a marketing comapany as I have never had this problem with other registrars.


Stick to GODADDY or 123Reg or any other top registrar.


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